From today’s WSJ:
Skinner is watching everyone in restaurant business, Starbucks is on his radar:
“Starbucks is a company that we’re watching because we could argue that it’s a very successful company. They’ve done a lot of great things. But they’ve done a lot of the things that we did — took a great concept and replicated it.”
It really gets down to execution everyday, day in and day out. Whether it is your personal plan or your company’s plan:
“Those of us that were hard-core restaurant people, which I was at the time, were saying, ‘Look, we’ve got to do a better job of delivering what we called quality, service and cleanliness on a daily basis in our restaurants.’ And value. Because value proposition’s very important.”
“I worry about complacency. We’re not satisfied. We have a lot of work to do.”
This reminds me of a quote: “Every morning in Africa, a Gazelle wakes up. It knows it must run faster than the fastest lion or it will be killed. Every morning a Lion wakes up. It knows it must outrun the slowest Gazelle or it will starve to death. It doesn’t matter whether you are a Lion or a Gazelle… when the sun comes up, you’d better be running.”